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Frequently asked questions

Orders are prepared and shipped within 1-2 business days. For US, the shipment time is typically 3-5 business days. For international orders it is 5-7 days. Keep in mind that these are the estimated shipping times and production time is not included. All orders can be expected to be delivered within 1-2 weeks. Expedited shipment is available as add-on. Whether you need overnight delivery or weekend delivery, message us and we'll do our utmost to make it happen. 

Upon shipment we provide you with the tracking number which will let you check the status of the shipment. If you think an item is lost or it takes way longer than the estimated time, please do not hesitate to contact us.

• Holidays might have longer transit time. •

Sweet Signshine believes in 100% satisfaction, it is our top priority. If you're not absolutely thrilled with your ASL puzzles item(s), you can return it for a full refund within 10 days. No questions asked. Please contact us and we'll provide you a package label for your item(s).

HOWEVER, all jewelry and personalized stamped items are non-refundable and cannot be returned.

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